Support
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Our normal business hours are 9 a.m. to 5 p.m.
Monday through Friday. Extended-hours service is 5 p.m. to 9 a.m. weekdays. Service on Saturdays and Sundays is always available. Count on Jungle Computer to be there whenever your systems need attention.
Phone Support
We can fix many problems over the telephone. Just call us with the problem. If we can't fix it on the phone or by connecting to your computer, we will send a technician to your site. We offer expert on-site or in-shop computer repairs, upgrades, installs, maintenance, virus removal, new-system sales, networking, service and support. What makes Jungle Computer different from other computer companies is you pay only for hours actually worked.
On-site Labor Rate
On-site service is billed at $75.00 per hour with a one-hour minimum charge. A destination charge applies if you're more than 15 miles from our Wilkes-Barre office. This transportation fee is charged from our office on 67 - 69 Public Square in Wilkes-Barre to your location at our normal hourly rate.
OUR HELP DESK FOR E-BUSINESSES
What is Click2Call?
Clients, buyers, or shoppers no longer need to leave your website or even their computer to initiate a phone call. They need only enter their phone number on your website and a call will be connected to both the visitor and your company.
Better service delivered on their terms.
Convert web-based traffic into direct telephone communication between a potential customer and
your company to:
- Reduce website abandonment
- Increase inbound inquires
- Increase online revenues
- Improve customer satisfaction
Encourage visitors to call you instantly when they encounter any questions or problems. Higher customer retention, better sales conversion, improves online marketing analytics, and lower operating costs.
The adoption of the service is extremely simple and rapid, and yet the business benefits are long lasting.
Live Example ...
Additional Advanced Features Include:
Dynamic Number Replacement - Show a unique phone number on your website based on where the visitor is referred from. For example, you could display one phone number on your website when a visitor arrives by clicking on a specific pay per click advertisement, and you could display a different phone number on your site when a visitor arrives by clicking a link on a partner's webpage.
- Call recording - record calls for quality assurance or order accuracy.
- Whisper tones - this function allows you to record a prompt that plays when someone dials this phone number and plays for you when you pick up and before the call connects.
- Call tracking - our advanced call reporting suite allows you to view call activity for your phone numbers.
- Advanced caller ID - provides the caller's name and address in addition to the phone number.
- Analytics integration - Using any web services API, you can pull your call data and integrate it with any web analytics software (including Google Analytics).
Certified Secure Data Recovery
If you are here, chances are you have lost something very important and you want it back. Data recovery is a delicate business, but two things are certain: the first recovery attempt is the best opportunity for success; and the recovery company you choose can greatly impact the outcome.
At first glance, most data recovery companies appear to offer the same level of services and security. Though many claim to have all the capabilities of a professional data recovery service, upon closer examination, the majority fall short.
Get the DriveSaver app!Brought to you by DriveSavers Data Recovery
Shop Labor Rate
In-shop service rate - $55.00 per hour
Same Day Express Service - Billed at 1.25 x hourly rate
Typical turnaround time for in-shop service is approximately 48 hours.
Small-Business Plan *
Preventative maintenance performed on site once a month.
Up to five hours of on-site troubleshooting of server, PCs/workstations and printers.
Low set rate for all services performed over and above five hours/month (overage).
* Requirements: 10 workstations or less, no more than one server.
We Love Being GREEN!
Engaged Recycling was created to help peoplelike you trade-in or trade-up electronic devices such as cell phones and laptops in a smart, responsible and eco-friendly way.
Engaged Recycling brings together leading electronics product asset recovery and recyclingcapabilities so you can beassured that your personal information will be permanently deleted and your electronic products will be handled in the most ecologically friendly manner.
Just click here to get started!
